What’s new at Faller?
August 30, 2014

What’s new at Faller?

If you’ve recently called us, you probably notice we have a new phone system.  While our old system was adequate, we found it necessary to have a system that provided more flexibility and options.

The system will ask for an extension, but you can always enter 0 or even nothing to be connected.  To reach us directly, here are our extensions:

  • Maggie Nessim – extension 101
  • Janice Clafford – extension 102
  • Here are some phone tree tips:
    • If you don’t enter anything, the system will transfer you to the next available agent.  You will hear music while it’s trying to connect your call.
    • If no one is available within 1 minute, you will be able to leave a message and we will call you back as soon as we are available.
    • If you get lost in the menu of options, press 0 to take you back a level.
    • Press 0 several times to go back to the main menu.
    • Press # to bypass the greeting to leave a message.
    If you ever have any problems, or if the system disconnects you, please let us know so we can fix it.

    Categories: Blog

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